At Nexgizmo Shop, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
1. Return Eligibility
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
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The item must be unused and in original condition
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The product must be returned in its original packaging
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All accessories, manuals, and included items must be included
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Proof of purchase (order confirmation or receipt) is required
Items that show signs of misuse, damage, or alteration may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Items marked as non-returnable at the time of purchase
For hygiene and safety reasons, certain wearable accessories may also be excluded from returns if opened or used.
3. How to Initiate a Return
To begin the return process:
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Contact our support team at support@nexgizmoshop.com
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Provide your order number and reason for return
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Wait for return approval and instructions
Do not send products back without receiving return authorization, as unauthorized returns may not be processed.
4. Return Shipping
Customers are responsible for return shipping costs unless:
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The item was damaged upon arrival
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The wrong product was shipped
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The item is defective
We recommend using a trackable shipping service. We are not responsible for lost or undelivered return packages.
5. Refund Process
Once we receive and inspect your returned item:
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You will receive a confirmation email
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If approved, your refund will be processed to the original payment method
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Refunds typically take 5–10 business days to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
If you received a defective or damaged product, we may offer a replacement instead of a refund.
To request an exchange:
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Contact customer support within 7 days of delivery
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Provide photo evidence if the item is damaged
We reserve the right to request additional information before approving an exchange.
7. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you have completed these steps and still have not received your refund, contact us at support@nexgizmoshop.com.
8. Order Cancellations
Orders may be canceled within 12 hours of placement.
Once an order has been processed or shipped, it cannot be canceled and must follow the return process.
9. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the product and packaging
We will review the issue and provide a replacement or refund as appropriate.
10. Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on this page.
11. Contact Information
For return or refund inquiries:
Email: support@nexgizmoshop.com
Location: 43 Fifth Avenue, NY 10160, New York, USA